Jul 15, 2025  
2025-2026 Catalog SVC 
    
2025-2026 Catalog SVC

AHE 105 - Electronic Medical Documents and Administrative Procedures


Credits: 6
Variable Credit Course: No

Lecture Hours: 55
Lab Hours: 22
Worksite/Clinical Hours: 0
Other Hours (LIA/Internships): 0

Course Description: Learn about Electronic Medical Records (EMR), bookkeeping and basic accounting in today’s medical office. Covers appointment scheduling, telephone practices, processing mail, downloading/uploading electronic medical records information, inventory, office insurance, ordering and maintenance of office equipment and supplies; banking, payroll, credit and collection; organizing a procedure manual, time-management techniques, and cultural differences concerning perception of time and expectation.

Prerequisite: AHE 101 with a C or higher or concurrent enrollment.
Strongly Recommended:
Special Requirements:

Meets FQE Requirement: No
Integrative Experience Requirement: No

Student Learning Outcomes
  1. Use and learn about Electronic Medical Records (EMR). Orient patients to office policies and procedures.
  2. Exercise efficient time management. Perform the scheduling and monitoring of appointments.
  3. Establish and maintain the patient’s medical records. Demonstrate proper telephone techniques.
  4. Document appropriately. Perform an inventory of supplies and equipment. 
  5. Identify and respond to issues of confidentiality. Evaluate and recommend equipment and supplies for a medical office.
  6. Operate and maintain facilities and equipment safely and maintain the physical plant.
  7. Compose written communication using correct grammar, spelling, and format. State the procedures for processing mail.
  8. Utilize computer software for selected procedures and office insurance. Understand cultural differences concerning perception of time and expectations.
  9. Explain general office policies.
  10. Perform basic office practice management activities including credit and collection, banking and payroll, and financial forms and records.

Course Contents
  1. E-mail and respond to and initiate written communications.
  2. Contents of a patient’s chart; knowledge of the components and types of medical records.
  3. Knowledge of the methods of collecting and correcting information, purging or retaining medical records.
  4. Initiating or terminating medical treatment procedures. Appropriate guidelines for releasing records of information.
  5. Procedure manuals; principles and procedures of time management. Office supplies and equipment and routine maintenance of equipment.
  6. Types of business insurance for the medical office. Providing comfortable surroundings and arranging for housekeeping.
  7. Developing skills in the knowledge and use of telephones. Using proper telephone triage technique.
  8. Receiving, organizing, prioritizing and transmitting information. Letters, memos, messages, reports, facsimiles, photocopying.
  9. Filing systems, process and equipment. Procedures and processes for preparing and processing mail.
  10. Guidelines for storage, protection, transfer, retention and destruction of files.
  11. Inventory methods. Office insurance.
  12. Cultural differences concerning perception of time, expectation, and finances.
  13. Processes and procedures for medical office financial systems. Credit and collection.


Instructional Units: 6.5