INV 068 - INVEST Customer Service

Credits: 5
Variable Credit Course: Yes

Lecture Hours: 55
Lab Hours: 0
Worksite/Clinical Hours: 0
Other Hours (LIA/Internships): 0

Course Description: This course focuses on the importance of customer service and developing a customer-friendly approach that is right for every business. It covers the do’s and don’ts of dealing with customers and the benefits of providing great customer service.

Prerequisite: None.
Meets FQE Requirement: No
Integrative Experience Requirement: No

Student Learning Outcomes

State why good customer service is important.
Demonstrate appropriate greetings, dress and hygiene for positive first impressions.
Demonstrate verbal and non-verbal communication skills and etiquette for face-to-face and phone interactions.
Know and apply strategies to successfully work with challenging customers.

Course Contents

Verbal and non-verbal communication.
Positive and negative customer service.
Strategies for challenging customer service situations.

Instructional Units: 5