May 13, 2025  
2016-2017 Catalog SVC 
    
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2016-2017 Catalog SVC [ARCHIVED CATALOG]

AT 104 - Automotive Service Writer

(2)
Customer relations and marketing techniques for those currently employed as service advisors/writers or for those who want to become service advisors/writers. Topics include repair orders, phone and communications skills, and handling customer complaints. Warranties and the lemon law will be discussed. Prerequisite or concurrent enrollment: AT 100 or 107.